Referrals

Burn and Reconstructive Centers of America is dedicated to providing immediate, quality care.

Aware of the importance between time of injury and treatment, BRCA maintains 24/7 communication with providers and other healthcare professionals. This is done through the BRCA Call Center and the Burn Referral App, which is password-protected and employs end-to-end AES 256-bit encryption to initiate quick, simple and secure referrals from the palm of your hand.

Call Center Staff Photo
Call (855) 863-9595

24/7 Consultations

Our providers are always available for consultations, referrals or transfers.

Less Than 2 min Wait

Average wait time to speak with a provider: less than two minutes

Our Call Center is run by specially-trained representatives who facilitate consultations, referrals and transfers. Burn Referral Specialists answer all calls to our toll-free burn line.

STEP ONE: TAKING THE CALL

The referral specialist collects information from the caller, including phone number, referring provider name and patient name. Bilingual (Spanish) assistance is available for those who need it.

STEP TWO: CONNECTING TO A PROVIDER

The referral specialist then connects the caller directly to a BRCA provider and remains on the line while continuing to gather information. In addition, the specialist may assist with air transport as needed.

STEP THREE: FINALIZING A CARE PLAN

Based on information discussed during the call, the providers make a determination on:

  • The proper course of care for the patient, depending on burn severity.
  • The disposition of the patient (inpatient or outpatient).
  • The destination facility for the patient.
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Burn App

Medical providers can immediately connect with burn practitioners and share patient photos and information to assist in the assessment of a burn or wound injury. This can be a vital part of the process of determining a course of care.

More Information